For Emergency Sewer and Storm Drain Problems:
During business hours: Monday to Friday from 8:30 am to 4:30 pm, call 250-720-2840
After hours emergencies: Call 250-724-1351.
Have an address, contact information, and
a description of the problem ready before reporting a problem.
*Water leaks and sewer blockages on private property are the responsibility of the property owner.
Frequently Asked Questions (FAQ'S)
How do I find out more about the sewer, drain &/or water connection to my property?
The Engineering team keeps detailed information about city service connections to individual properties, where it is available. Contact the Infrastructure Services Clerk at 250-720-2830 or email engineering@portalberni.ca for more information.
Where does our sewage go?