For Emergency Water Main Problems:
During business hours: Monday to Friday from 8:30 am to 4:30 pm, call 250-720-2840
After hours emergencies: Call 250-724-1351.
Have an address, contact information, and
a description of the problem ready before reporting a problem.
*Water leaks and sewer blockages on private property are the responsibility of the property owner.
Select from the Links Below:
Frequently Asked Questions (FAQ'S)
How do I find out more about the water connection to my property?
The Infrastructure Services Department keeps detailed information about city service connections to individual properties, where it is available. Contact the Infrastructure Services Clerk at 250-720-2830 or email engineering@portalberni.ca for more information.
Where does the City water supply come from?
The City of Port Alberni obtains water from two high quality surface courses: China Creek and Bainbridge Lake. There is an intake on the Somass River for back-up use during peak demands. Within the City there are five water storage reservoirs.
How is City water treated so it is safe to drink?
Water is disinfected by chlorination and ultraviolet (UV) light to meet Ministry of Health requirements. Extensive regulatory testing is performed on drinking water throughout the year, and reported to Vancouver Island Health Authority.
When were water meters installed and why?
In 1999 the installation of water meters was completed converting our water billings to a metered rate for all customers. There are now 6700 metered water services in the City. Installation of meters has reduced consumption by over 34% allowing for additional growth in the City with our existing sources and reducing the severity of watering restrictions during the summer.